Returns policy

At Elizabeth Bay Cellars, we stock our store ONLY with wine we love.

Even so, what really counts is that YOU like it. We want you to enjoy the our wines as much as we do. And there is no point having a case of wine you don’t think is up to scratch.

So here’s our guarantee: if you have any problems with anything you’ve ordered from us, we’ll replace it with something you do like, or give you a full refund. No stress, no fuss.

Our guarantee is offered on good faith, and we ask that it only be used in genuine cases where you’re unhappy with your purchase. Just call us on 02 9358 1688 or email us and tell us why your wine is not making you happy, and we will sort out the rest